Chiropractic Coaching: Running a Swiss Watch Team
Who wouldn’t like their team to run like a Swiss watch?
I have figured out the top ten ways to build a team that runs efficiently and is inspired every day. These 10 steps are both on the “be” and “do” level.
10 Steps for Team Building
- Written mission, vision and purpose statement– share it with your team, once per month
- Purpose: why you’re on the planet- not related to chiropractic or profession
- Mission: This is all about your work and what you do
- Vision: How will you fulfill your mission? For our office, it’s through our “One Stop Wellness Shop”
- Formulate plan and work it everyday
- Begin with the end in mind and work backwards
- Be malleable and accept that changes will happen
- Whether it’s inch by inch, or mile by mile you will get to your vision if you work at it every day
- Research and Development on yourself
- R and D on your team
- Know the strengths and weaknesses of both you and your team.
- Double your learning, triple your profits
- Spend time and invest money in everyone on your team to work on your weaknesses
- Choose to do the right things, every time
- Your team will gain inspiration from watching you choose to do the right things every time.
- This will show your integrity as both a leader and as a person.
- People want to follow people with integrity, who are true to their word and put the needs of the many above their own.
- Attitude of gratitude
- Show your gratitude for your team, your patients and community
- This makes you approachable, likeable, and shows your humility
- Leading edge
– Have high standards that make your clinic a first-class establishment
– The community should see your office as a resource for all things health and wellness
- Surround yourself with the best
– Starts with your front desk quarterback, then your back-office assistants, accountant, spiritual coach, chiropractic coach, physical coach
– You don’t have to be the smartest, but you should surround yourself with the smartest
- Extraordinary service for a fair fee
– High standard of service, high detail orientation
– Everyone should walk out feeling like they received more than they paid
- Brand USP (Unique Selling Proposition)- market it, have fun with it
- “Experienced experts that you can trust”
- “One stop wellness shop”
- Spend time figuring out your USP and then incorporate it into everything you do
- Compassion to serve versus compulsion to survive
- Service comes first
- The compulsion to survive scares people away.
- Actions and behaviors personify long term goal
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