Creating a WOW Experience:
1- Provide Extraordinary Service
2- Everyone becomes a Patient Advocate.
3- Be Congruent with your vision and your message.
4- Make sure to give the patient a positive and supportive experience.
5- Make a lasting first impression, you only get one chance.
6- Treat the patients like they are important and you will become important.
7- Have attention to detail and be attentive to the patients.
8- Use Expectation Management to Exceed Expectations.
9- Under Promise and over Deliver.
10- Be prepared for the 1st visit by getting all the paper work and preparing the chart in advance.
11- Create Rapport on the first visit by Breaking Down Barriers and finding commonalities.
12- Ensure long term relationships with a written ROF, a Health Care class and a New patient Call.
Contact me and I will give you a power point provided by one of our members on “The Backpack Predicament.” Use it at your Grammar Schools!